Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

  • Name and contact information (email, phone number)
  • Business information (business name, address, tax information)
  • Payment information (processed securely through third-party providers)
  • Account credentials and preferences

Usage Information

  • Device information (IP address, browser type, operating system)
  • Usage patterns and interactions with our platform
  • Log data and analytics information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends and usage
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, such as:

  • Payment processors (M-Pesa, Airtel Money, bank integrations)
  • Shipping and logistics partners
  • Cloud hosting and storage providers
  • Analytics and monitoring services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how you use our platform
  • Preference Cookies: Remember your settings and preferences

8. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.